A lesson that CIOs should learn from the “Governator”

A depressing article in TechWeb’s Global CIO thread on Saturday about the length of time it took Governor Schwarzenegger to realize just how much unnecessary bureaucracy was impacting entrepreneurs in California should send a clear message to CIOs.

Take a hard look at how straight forward it is for your customers to request a service through your department and have it fulfilled.  Yes, governance over and consistency in work intake is important, but are you introducing too much administration with little value added?  Are there conflicting policies or procedures at play?  What is the cycle time for an “average” request?  Are your customers finding alternate or stealth ways to get their requirements satisfied?

Of course, there is one major difference between your situation and Arnie’s – he had the luxury of having seven years to identify the issues in his shop.  I doubt you’ll be so lucky…

Categories: IT Governance, Process Peeves, Project Portfolio Management | Tags: , , | Leave a comment

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